I'm having a problem installing Trusted Root Certificates on the IDM Connector version 19.03.
When copy/paste the Root CA in the text box it's Processing 4-5 minutes and after this is completed we see the error:
"Not able to connect to VMware Identity Manager service. Something failed and we cannot load the screen you were about to view. You can check the logs for possible causes"
We tried:
- Rebooting the IDM connector server
- Installing a different Root CA (different format)
- Looked at the "configurator" and "connector" logs - I don't see errors that relates to this message.
We have verified that:
- The VMware Identity Manager service is running with a domain service account
- This service account is part of the local administrator group of the IDM connector server and has the logon as service permission
I think it is indeed something related to the service, but we cannot figure out what's the problem just yet.
Appreciate if someone can point me into the right direction!
